You can download and use the AMBER App free of charge for the first year from the App’s launch. After the first year from the App’s launch, you shall be charged a nominal fee for using the App. The charges will soon be communicated to you.
You do not need to make any payment to AMBER in cases of fair usage for the first year from the App’s launch.
No, you do not need to have a credit card to use the App.
You may or may not be charged for canceling a cold request before being picked depending on the billing and payment policy of the Service Provider that you have chosen.
AMBER does not charge you for using any of its features. Any and all charges that you incur shall be payable to the service provider.
Yes you may call a hospital or a pharmacy by accessing their details from the map or the listing view on the AMBER home screen.
Yes, you will be able to access the details of a hospital or a pharmacy by tapping on their icon on the map or tapping on their name in the listing view, and then selecting the details option.
Yes, you can call an ambulance from the AMBER App if you have engaged that particular ambulance for an emergency or a cold call.
You may use the map filter menu by sliding it out from the right edge of the screen and select what you want to see on your AMBER home screen.
Cold transport includes ambulance journeys that are not emergency calls. These calls can be scheduled check ups, appointments or inter-facility transfers, home transfers at time of discharge, etc.
You can reach us by writing to us at firstname.lastname@example.org
AMBER hospitals are those hospitals that have partnered with AMBER in delivering faster and better care to you.
The Green colored hospitals are the ones that you have chosen as your favorite hospitals, the Red hospitals are all AMBER network hospitals, and the black hospitals are not on the AMBER network.
An AMBER hospital gets access to your location and crucial medical information when you choose that hospital as your destination. This helps the ambulance reach you faster and the hospital to offer you better services, faster.
ER contacts are people whom you add on AMBER as your emergency contacts. ER contacts get updates regarding your activity in times of emergency via AMBER. You may add up to 5 ER contacts.
You may add upto 5 ER contacts on AMBER
People who add you as an ER contact on AMBER become your dependents.
A Proxy User is an ER contact who can trigger an emergency on your behalf or take control of an emergency that you have triggered. You may assign one Proxy User out of the 5 ER contacts that you add.
The Proxy Flow can be initiated by either long pressing the Panic Button and then choosing the person for whom to trigger the emergency, or long pressing a contact’s picture on the home screen, or by tapping on the contact’s picture on the home screen and then tapping on the panic button under their picture.
Yes, you can call an ambulance from the AMBER App if you have already engaged that particular ambulance for an emergency or a cold call
You can trigger an emergency by pressing the panic (!) button on the bottom of the AMBER home screen.
You will be given a 3 second countdown to cancel the emergency in case you’ve triggered it inadvertently. You will also be able to cancel the emergency by clicking the cross button on the top right of the screen or by tapping the cancel emergency button on the bottom of the screen.
Yes, the hospital can monitor your ambulance journey through their internal system.
If you do not take any action after triggering an emergency, Amber will give you a call. In case you do not respond, AMBER will call your added ER contacts and inform them about the situation so that they can come to your aid.
You may change the destination hospital if you have chosen a private ambulance, but in case you have chosen a particular hospital or its group’s ambulance, it shall only transport you to that hospital/hospital group, though hospitals, depending on their internal policies, do make exceptions in extremely dire circumstances.
AMBER does not charge you for triggering an emergency. Any charges payable shall be to the Service Provider.
The App displays a three second countdown, allowing you to cancel an emergency triggered by mistake.
Proxy flow is the process of triggering an emergency on behalf of another person. You can initiate The Proxy Flow by three methods: (i) long pressing the Panic Button and then choosing the person for whom to trigger the emergency, or (ii) long pressing a contact’s picture on the home screen, or (iii) by tapping on the contact’s picture on the home screen and then tapping on the panic button under them.
You may allow one of the ER contacts that you add on AMBER to trigger an emergency on your behalf. This user is called a Proxy User.
Yes, you may trigger an emergency on behalf of another AMBER User if they have given you the authority to do so.
Yes, you may do so by long pressing the Panic Button and then selecting the unknown option.
You can trigger an emergency for a dependent by initiating the Proxy Flow. Proxy flow is the process of triggering an emergency on behalf of another person. You can initiate The Proxy Flow by three methods: (i) long pressing the Panic Button and then choosing the person for whom to trigger the emergency, or (ii) long pressing a contact’s picture on the home screen, or (iii) by tapping on the contact’s picture on the home screen and then tapping on the panic button under them.
No, it is not mandatory to have a hospital’s unique ID to add it as your favorite. Although, we advise you to enter your ID if you have it, so that the hospital can serve you better and faster if and when the need arises.
No, you will not be able to use the App without registering. The AMBER registration process ensures that you enter crucial medical information into the App. This enables us to help a service provider tend to you faster and better, saving precious time.
When you press the panic button on the AMBER home screen, the hospital selected by you gets access to the medical information stored by you on the AMBER App. This is to enable the hospital to act more efficiently and swiftly.
Apart from you, the following people have access to the medical data uploaded by you on AMBER:
The emergency staff of the hospital selected by you in time of emergency
The ambulance EMT/paramedic to whom your emergency is assigned by the hospital
The hospital will get access to your data only when you select the hospital as your destination during an emergency.
Yes, you need an active, and preferably fast Internet connection to use the AMBER App.
You may face long load times if you have a lot of applications running on your phone, which may lead to decrease in the device’s performance. You could also face long load times in poor network areas. Please free up your device’s Random Access Memory (RAM) and reach a better network area in such a circumstance.
To run AMBER, you need to have a touch screen enabled smartphone running either iOS or Android mobile operating system.
The AMBER App is supported on iOS devices running iOS 7 or later versions, and on Android devices running Android 4.0 (Ice Cream Sandwich) or later versions.