PAYMENT

Do I need to pay to use the app?

You can download and use the AMBER App free of charge for the first year from the App’s launch. After the first year from the App’s launch, you shall be charged a nominal fee for using the App. The charges will soon be communicated to you.

In which situations do I pay AMBER?

You do not need to make any payment to AMBER in cases of fair usage for the first year from the App’s launch.

Do I need to have a credit card to use the app?

No, you do not need to have a credit card to use the App.

Will I be charged if I cancel a cold request before being picked up?

You may or may not be charged for canceling a cold request before being picked depending on the billing and payment policy of the Service Provider that you have chosen.

Does AMBER charge me for a medical emergency?

AMBER does not charge you for using any of its features. Any and all charges that you incur shall be payable to the service provider.

APP USAGE

Can I call a hospital or a pharmacy from the app?

Yes you may call a hospital or a pharmacy by accessing their details from the map or the listing view on the AMBER home screen.

Can I see the details of a hospital or pharmacy from the app?

Yes, you will be able to access the details of a hospital or a pharmacy by tapping on their icon on the map or tapping on their name in the listing view, and then selecting the details option.

Can I call an ambulance form the app?

Yes, you can call an ambulance from the AMBER App if you have engaged that particular ambulance for an emergency or a cold call.

How do I filter what I see on my home screen?

You may use the map filter menu by sliding it out from the right edge of the screen and select what you want to see on your AMBER home screen.

What is cold transport?

Cold transport includes ambulance journeys that are not emergency calls. These calls can be scheduled check ups, appointments or inter-facility transfers, home transfers at time of discharge, etc.

Where can I report an issue with the app?

You can reach us by writing to us at support@hiamber.com

What are AMBER hospitals?

AMBER hospitals are those hospitals that have partnered with AMBER in delivering faster and better care to you.

What do different colored hospitals on my home screen signify?

The Green colored hospitals are the ones that you have chosen as your favorite hospitals, the Red hospitals are all AMBER network hospitals, and the black hospitals are not on the AMBER network.

What is special about an AMBER hospital?

An AMBER hospital gets access to your location and crucial medical information when you choose that hospital as your destination. This helps the ambulance reach you faster and the hospital to offer you better services, faster.

What is an ER contact?

ER contacts are people whom you add on AMBER as your emergency contacts. ER contacts get updates regarding your activity in times of emergency via AMBER. You may add up to 5 ER contacts.

How many ER contacts can I have on AMBER?

You may add upto 5 ER contacts on AMBER

Who is a dependent?

People who add you as an ER contact on AMBER become your dependents.

What is a proxy contact?

A Proxy User is an ER contact who can trigger an emergency on your behalf or take control of an emergency that you have triggered. You may assign one Proxy User out of the 5 ER contacts that you add.

How do I trigger an emergency for a dependent?

The Proxy Flow can be initiated by either long pressing the Panic Button and then choosing the person for whom to trigger the emergency, or long pressing a contact’s picture on the home screen, or by tapping on the contact’s picture on the home screen and then tapping on the panic button under their picture.

EMERGENCY

Can I call an ambulance form the app?

Yes, you can call an ambulance from the AMBER App if you have already engaged that particular ambulance for an emergency or a cold call

How do I trigger an emergency?

You can trigger an emergency by pressing the panic (!) button on the bottom of the AMBER home screen.

How do I cancel an emergency?

You will be given a 3 second countdown to cancel the emergency in case you’ve triggered it inadvertently. You will also be able to cancel the emergency by clicking the cross button on the top right of the screen or by tapping the cancel emergency button on the bottom of the screen.

Can the hospital monitor my ambulance journey?

Yes, the hospital can monitor your ambulance journey through their internal system.

What if I faint while triggering an emergency?

If you do not take any action after triggering an emergency, Amber will give you a call. In case you do not respond, AMBER will call your added ER contacts and inform them about the situation so that they can come to your aid.

Can I tell the ambulance staff to take me to another hospital during an emergency run?

You may change the destination hospital if you have chosen a private ambulance, but in case you have chosen a particular hospital or its group’s ambulance, it shall only transport you to that hospital/hospital group, though hospitals, depending on their internal policies, do make exceptions in extremely dire circumstances.

Does AMBER charge me for a medical emergency?

AMBER does not charge you for triggering an emergency. Any charges payable shall be to the Service Provider.

What happens if I trigger an emergency by mistake?

The App displays a three second countdown, allowing you to cancel an emergency triggered by mistake.

What is the Proxy Flow?

Proxy flow is the process of triggering an emergency on behalf of another person. You can initiate The Proxy Flow by three methods: (i) long pressing the Panic Button and then choosing the person for whom to trigger the emergency, or (ii) long pressing a contact’s picture on the home screen, or (iii) by tapping on the contact’s picture on the home screen and then tapping on the panic button under them.

Who can trigger an emergency on my behalf?

You may allow one of the ER contacts that you add on AMBER to trigger an emergency on your behalf. This user is called a Proxy User.

Can I trigger an emergency on behalf of someone?

Yes, you may trigger an emergency on behalf of another AMBER User if they have given you the authority to do so.

Can I trigger an emergency for a person who doesn’t use AMBER?

Yes, you may do so by long pressing the Panic Button and then selecting the unknown option.

How do I trigger an emergency for a dependent?

You can trigger an emergency for a dependent by initiating the Proxy Flow. Proxy flow is the process of triggering an emergency on behalf of another person. You can initiate The Proxy Flow by three methods: (i) long pressing the Panic Button and then choosing the person for whom to trigger the emergency, or (ii) long pressing a contact’s picture on the home screen, or (iii) by tapping on the contact’s picture on the home screen and then tapping on the panic button under them.

REGISTRATION

Do I need to have a unique ID of a hospital to add it as my favorite?

No, it is not mandatory to have a hospital’s unique ID to add it as your favorite. Although, we advise you to enter your ID if you have it, so that the hospital can serve you better and faster if and when the need arises.

Can I use the app without registering?

No, you will not be able to use the App without registering. The AMBER registration process ensures that you enter crucial medical information into the App. This enables us to help a service provider tend to you faster and better, saving precious time.

DATA

Will a hospital get access to my medical records?

When you press the panic button on the AMBER home screen, the hospital selected by you gets access to the medical information stored by you on the AMBER App. This is to enable the hospital to act more efficiently and swiftly.

Who all can access my medical data uploaded on AMBER?

Apart from you, the following people have access to the medical data uploaded by you on AMBER:
The emergency staff of the hospital selected by you in time of emergency
The ambulance EMT/paramedic to whom your emergency is assigned by the hospital

When will a hospital get access to my medical records?

The hospital will get access to your data only when you select the hospital as your destination during an emergency.

RESOURCE USAGE

Do I need to be connected to the Internet to use the app?

Yes, you need an active, and preferably fast Internet connection to use the AMBER App.

Why is my AMBER App taking time to load?

You may face long load times if you have a lot of applications running on your phone, which may lead to decrease in the device’s performance. You could also face long load times in poor network areas. Please free up your device’s Random Access Memory (RAM) and reach a better network area in such a circumstance.

What are the minimum device requirements to run AMBER?

To run AMBER, you need to have a touch screen enabled smartphone running either iOS or Android mobile operating system.
The AMBER App is supported on iOS devices running iOS 7 or later versions, and on Android devices running Android 4.0 (Ice Cream Sandwich) or later versions.